FAQs


When will my purchase be shipped?

We will aim to send out your purchase immediately. If it is a pre-order or there is a restock, we will inform you of the shipping date. 

Why does my kaftan look different from the colour on the website?

There are two reasons why this could be. 1. Every computer screen is configured differently so colours will always differ. 2. Many of our fabrics are either handdyed or hand screenprinted. this means that no two batches of fabric will be the same. This is the beauty of traditional techniques. 

How do I know that my clothing has been made ethically?

We have taken a long time to build relationships with our artisans. We base our work ethic on mutual respect and mutual learning. Please read our story to find out more. 

What should I do if I am not happy with my purchase?

If you received your order and it is not in perfect condition, please email us straight away at info@melatiku.com with photos. We will assess the clothing and will offer a replacement.